FAQ’s

When do tickets go on sale?

Tickets for Bitter and Twisted 2017 will go on sale 4 August 2017.

When is Bitter and Twisted?

Bitter & Twisted will be held on Saturday 4 and Sunday 5 November 2017.

How do I enter the festival?

Entry to the festival is through the main car park of Maitland Gaol. There will be three lines clearly marked by ticket type. To ensure a smooth entry, please ensure you line up in the line that matches your ticket type. Your ticket will be scanned and you will be given your inclusions (Day Release, Food Inspector and VIP’s only) and a wristband.

You will then head around to the main gates of the gaol where all bags will be searched before entering the site. Please note no glass, drinks, food and chairs are not permitted to be brought in.

Can I bring my own folding chair?

No chairs are permitted into the side. Some seating will be provided at the festival.

Where is Bitter and Twisted?

Bitter & Twisted is held in the former maximum security prison Maitland Gaol. The Gaol is located at 6 – 18 John Street, East Maitland.

What time does it start?

The festival runs from 10.00am – 6.00pm on Saturday 4 November and 10.00am – 4.00pm Sunday 5 November 2017.

How do I get there?

You can drive, fly or come by train. Additional train services will be provided for the event. Please check back closer to the event for more information.

Where do I park?

There is no official car parking site for Bitter & Twisted, if you are driving to the event there is only limited on street parking available on the streets surrounding the Gaol.

Can I buy tickets on the day?

We recommend you to pre-purchase tickets for the event as we cannot guarantee availability on the weekend. Any tickets not pre-sold will be available to purchase at the festival.

I’m a pensioner, do I get a discount?

No pension / concession discounts are available.

Do you have group tickets?

We sure do. If you have a group of 20 people or more, be sure to speak to our friendly staff on 02 4931 2888 for a great deal.

Tickets will be on sale from 4 August 2017.

Can I bring my kids along?

You sure can. Children 15 – 17 years must purchase a youth ticket and be accompanied by a responsible adult at all times. This ticket must be purchased in the same transaction as the adult tickets.

Children 14 and under are free but must be accompanied by a responsible adult at all times and must call us to arrange a ticket. Under 18s are not permitted in the VIP area or Food and Beer Matching Lunch.

Sunday 5 November is Family Day with a dedicated section featuring face painting, kid’s activities, games and entertainment. To obtain tickets for children 14 and under please call us on 02 4931 2888.

Do I need to purchase tokens?

Bitter & Twisted tokens are the official festival currency once you enter the gates.

One token is equal to $1.25 and tokens are sold in minimum lots of four ($5.00). Tokens can be purchased from roving token sellers throughout the site and at the merchandise stall over the weekend.

Tokens must be used to sample beer, cider, wine and to buy food from the food stalls. They can also be used to purchase merchandise from the merchandise stall at the event.

One token will get you a 100ml tasting of your chosen beer/cider, with two tokens equating to a 200ml tasting (a full Bitter and Twisted Beer glass).

For wine, one token will get you a 50ml tasting of your chosen wine, or wine by the glass can be purchased by redeeming four tokens.

Cash WILL NOT be accepted at beer, cider, wine or food stalls.

Cash will ONLY be accepted at general market stalls, the merchandise stall and to purchase tokens.

UNUSED TOKENS

Please note at the end of the festival, tokens that you haven’t used cannot be redeemed for cash.

All tokens are non-refundable or exchangeable for cash.

We suggest purchasing tokens in smaller quantities if you are unsure of how many you will use.

How do I get a Bitter & Twisted tasting glass?

An official Bitter & Twisted tasting glass is included with all tickets, excluding the Visitor pass. The tasting glass is the only vessel to be used for beer and wine tasting. Make sure you don’t lose your tasting glass otherwise you will need to purchase another at the merchandise tent.

What breweries will be attending?

Event organisers are currently in the process of finalising breweries for 2017.

Check back for further information soon.

Who’s playing on the stage this year?

Event organisers are currently in the process of finalising the event lineup.

Check back for further details soon.

Can I bring my own food and drink?

No food or drink is permitted to be bought into the festival. There will be a range of alcoholic and non-alcoholic beverages and food available at the festival.

I / my child has food allergies, can I bring food for them / me?

Unfortunately no food or drink can be bought into the festival. We will have a range of local and international food stalls at the festival including vegetarian and gluten free options.

Are there ATM’s available?

There are no ATM’s on site. EFTPOS facilities are available to purchase tickets, tokens and merchandise. No cash out available.

Are pets allowed in the festival?

No pets are allowed with the exception of assistance dogs.

Does my child need a ticket?

All children aged 14 years and under are free entry when purchased in conjunction with an adult ticket. The child’s ticket must be obtained at the time of sale of an adult ticket. Children without a ticket will not be allowed access to the festival. Please call 4931 2888 and speak to our friendly staff to arrange your tickets.

Tickets go on sale 4 August 2017.

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